*To apply please send your English CV or bilingual.
•Bachelor degree in English or Computer Science.
•CET-6 or above; Strong written and verbal English skills; Japanese skills is a plus.
•At least 1 to 2 years working experience;
Graduates with relevant intern experience are also welcome.
•Working experience in a global organization, preferably in a muti-functional services support team.
•Sound Knowledge of Call Center operation is preferred or relevant Knowledge on ticket tracking system.
•Strong communication and good team player.
•Work with minimal supervision, willing to share responsibility.
•Follow the Global Service Desk standard operating procedures; To provide timely and quality technical support to end users.
•Provide first level support via phone, chat, ticket system and act as the communication channel to coordinate with other teams globally.
•Keep tracking all the issues via ticket tracking system, and follow the SOP to achieve the defined SLA.
•Gather feedback/suggestion from end users, to drive continued service improving.
•Ability to design/generate metrics report periodically for project purpose.
•Assist team lead to maintain the helpdesk Knowledge Base and document translation.
•Local Asset management, recording of the general HW/SW requisition.