Responsibilities：
1.Represent Vibrantz in a friendly ａｎｄ professional manner at all times.
2.Follow business rules ａｎｄ procedures.
3.Provides accurate, reliable, ａｎｄ timely communication to customers, sales, marketing, operations ａｎｄ plant personnel.
4.Review customers’ POs ａｎｄ resolve discrepancies prior to accepting a PO.
5.Perform data entry of all orders ａｎｄ distribute associated reports （order confirmations） internally ａｎｄ to field sales. Send order confirmations to Customers within 48 hours ｆｒｏｍ　the time they place their order, 24 hours confirmation is the ultimate goal.
6.Enter Customer Complaints, ｏｒ communicate them to the appropriate person to enter. Monitor through completion including communication back to the Customer. Responsible for providing feedback to the Outside Sales Representative ａｎｄ the Customer.
7.pport date of shipment activities including price verifications, pick up &amp； shipping arrangement, communication of any last minute （shipping） changes, ａｎｄ shipping monitoring to customers.
8.Follow status of all Customer order activities, including expediting ａｎｄ prioritizing.
9. Informs customers of prices, shipping dates, price inquiries, delays ａｎｄ any additional information required.
10.Provides effective management of sales orders, customer inquiries, customer complaints, material returns ａｎｄ credits using SAP modules.
11. Identify ａｎｄ facilitate maintenance of SAP master data, including pricing, to ensure accuracy ａｎｄ seamless coverage among representatives. Ensure text includes current order information of Customers, such as packing instructions, shipping instructions, ａｎｄ all other information that is pertinent to the Customer’s requests
12.Maintains sales file as required
13.Assist Finance team as required to resolve credit issues proactively.
14.Monitor Customer accounts ａｎｄ notify Customers of underfunded situations. Advise Sales Managers ａｎｄ Business Managers when Customer does not respond.
15. Investigate ａｎｄ work to resolve payment discrepancies when requested.
16. Coordinates response and/or responds to customer literature requests for MSDS, certifications, etc.
17.Maintains files ａｎｄ provides requested reports to customers and/or the commercial group.
18. Proactively manages customer orders to ensure promised delivery dates ａｎｄ expedited order dates are met.
19.Works with labs as necessary for pre-shipment sampling of product orders.
20. Monitor ａｎｄ advise Sales Manager of Pre-ship materials when a Customer is not responding in the time allowed for a Pre-ship.
21.Monitor major Customers’ accounts for: Open orders, Customer complaints, late shipments； ａｎｄ provide needed information to Customer（s） as soon as you receive it. Provide this information to Vibrantz sales representatives at the same time you notify the Customer.

Required Qualifications ａｎｄ Knowledge:
1. Associate’s degree required.
2. Minimum three （3） years customer service experience （as per required）
3. Basic computer skills including, but not limited to Microsoft Word, Excel, Power Point, etc.
4. Proficient knowledge of SAP （or other ERP） system software.
5. English ability to communicate with overseas customers.
6. Excellent verbal ａｎｄ written communication skills.
7. Strong organizational skills with ability to manage deadlines ａｎｄ prioritize workload.
8. Ability to effectively perform in a fast paced environment.
9. Ability to maintain a friendly, courteous, ａｎｄ helpful demeanor ａｎｄ be able to handle all situations with tact ａｎｄ diplomacy.